AI-Powered · HxNexus is live

The Intelligent
BPM Platform
Built for Scale

End-to-end case management, process automation, and AI-driven insights — unified in one platform. From intake to resolution, nothing falls through the cracks.

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80%Faster Resolution
12+Built-in Modules
5 minDeploy a Process
100%Auditable
Capabilities

Everything a Modern BPM Needs

🤖
HxNexus AI
Context-aware AI in every case. Auto-classification, NLP query, predictive routing, and conversational case management.
ask: "summarise this claim"
→ classify: fraud_risk_low
→ route: senior_agent
ai-powered
⚙️
Visual BPM Studio
Drag-and-drop workflow designer with BPMN 2.0 import. Multi-stage with SLA timers and parallel branches.
no-code
80%
Faster Resolution
📋
Dynamic Case Management
Configurable case types, custom forms, document management, and full immutable audit trail.
case-centric
12+
Built-in Modules
🌐
Multi-Portal Architecture
Separate portals for customers, agents, and managers — role-specific, branded, access-controlled.
role-based
📊
HxStream Analytics
Live event feed, SLA dashboards, and team performance. Insights as they happen.
real-time
🔒
Enterprise Security
SSO/OIDC, row-level access groups, immutable audit log, field-level permissions.
enterprise
Process

From Design to Live Production

Idea to automated production in a single afternoon.

01

Design Your Process

Map stages, steps, conditions, and SLA timers in the visual BPM Studio. Import BPMN 2.0 models.

02

Build Forms & Portals

Drag-and-drop Form Builder. Assign customer, agent, and manager portals to each role.

03

Connect & Automate

Wire integrations via HxConnect. Add AI routing, notifications, and webhook triggers.

04

Go Live & Monitor

Deploy instantly. HxStream gives real-time SLA monitoring and dashboards from day one.

Industries

Built for Your Industry

Motor & Life Insurance Claims

From FNOL to disbursement — intake, investigation, fraud checks, approval, payment.

  • Customer FNOL portal with document upload
  • AI-powered fraud scoring on every claim
  • Multi-stage investigation with SLA enforcement
  • Automated payment disbursement via connector
  • Regulator-ready audit trail
# Motor Insurance Claim
case_type: "motor_insurance_claim"
stages: [
  "Intake" → SLA 24h
  "Investigation" → SLA 72h
  "Approval" → SLA 48h
  "Disbursement" → auto
]
ai: fraud_score + auto_route
audit: ✓  sla: ✓

Loan Origination & KYC

End-to-end loan processing with automated KYC and credit scoring.

  • Digital loan application with e-signature
  • Automated KYC document verification
  • Credit bureau integration via REST connector
  • Multi-approver credit committee workflow
  • Full BASEL/DORA compliance audit log
# Personal Loan
case_type: "personal_loan"
stages: [
  "Application" → SLA 1h
  "KYC" → SLA 24h
  "Credit Review" → SLA 48h
  "Approval" → committee
]
esign: ✓  compliance: ✓

Patient Referrals & Prior Auth

Streamline referrals, prior authorisation, and discharge planning.

  • GP referral intake with clinical form
  • AI-assisted triage and urgency classification
  • Payer prior authorisation connector
  • HL7 FHIR data exchange via REST
  • HIPAA-compliant audit trail
# Patient Referral
case_type: "patient_referral"
stages: [
  "Triage" → AI urgency
  "Clinical Review" → SLA 4h
  "Prior Auth" → payer API
]
standard: HL7 FHIR  hipaa: ✓

Citizen Services & Licensing

Digital transformation for government — permits, complaints, benefits.

  • Citizen self-service portal (no login for intake)
  • Multi-department routing and inter-agency handoffs
  • Statutory SLA with auto-escalation
  • Public-facing case status tracker
  • FOI-ready audit trail
# Building Permit
case_type: "building_permit"
stages: [
  "Submission" → public portal
  "Review" → SLA 10d
  "Inspection" → field agent
  "Issued" → payment
]
public_tracker: ✓  foi: ✓
Modules

One Platform, 20+ Modules

Every module purpose-built, deeply integrated, included out of the box.

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